Galena Wellbeing Services Agreement

This is a mutual agreement negotiated between the Founder and the Client prior to the commencement of services delivered by Galena Wellbeing.

 This agreement is between Louise Dicks, Founder of Galena Wellbeing and you, my client.

1. Scope of Services:

1.1. Galena Wellbeing agrees to provide wellbeing services to the Client, which may include, but are not limited to, counselling, wellbeing mentoring, motivational coaching, resilience building and HeartHealing.®

1.2. The specific services to be provided will be outlined and agreed either during the initial consultations, communications or the service description on Galena Wellbeing website and may evolve as the client relationship progresses.

1.3. The founders’ approach is based on the Connect, Activate, Reflect, Energise method, blending counselling, lived experience, coaching, and healing.

2. Ethical Frameworks

2.1. The Founder agrees to adhere to the ethical guidelines and standards as set forth by the British Association for Counselling and Psychotherapy (BACP), National  Counselling and Psychotherapy Society (NCPS), the International Coaching Federation (ICF) and School of Healing Mastery Limited for HeartHealing®.

3. Confidentiality

3.1. All information disclosed by the Client during wellbeing sessions will be kept strictly confidential and will not be shared with any third parties without the Client’s explicit consent, except as required by law. Please refer to Galena Wellbeing Policies and Practices

3.2. Exceptions to confidentiality include, but are not limited to, situations where there is a risk of harm to the Client or others, or where disclosure is required by law.

4. Session length

4.1  Sessions times, length and frequency will be agreed prior to the commencement of working with Galena Wellbeing.

 5. Agreement length

5.1  This is something that we will negotiate before the first session.

5.2  We might agree to work together for an initial period of 6 weeks and then review things.

5.3  It is important for you to know that it is the Client who has the decision on whether to continue.

5.4  I am there to be a supportive role.

6. Fees

6.1 Face to face or online sessions - Fees will be agreed prior to the first session and paid in advance via the Galena Wellbeing Shop for each wellbeing service.

6.2 If paying for a block of six sessions, this will need to be purchased before sessions can commence and are non-refundable if you chose to stop the sessions.

6.3 Galena Wellbeing will allocate six sessions which will need to be weekly or fortnightly sessions, used over a maximum of 8 weeks from the initial first session to obtain the discounted package.

6.4 Individual sessions once purchased will need to be booked within a six-week period.

7. Cancellations

7.1 Clients need to give 48 hours’ notice if you cannot attend a session, otherwise the fee will be charged in full. Galena Wellbeing may, at our discretion, reduce or waive cancellations fees in the event of exceptional circumstances.

7.2 If Galena Wellbeing is unable to attend the session due to sickness or an emergency, we will give as much notice as possible. No charge will be made, and fees paid in advance will be refunded, or the session rearranged.

8. End of the agreement

8.1. In the normal course of events, you will probably know when you are ready to finish sessions, and we will agree together on the work we need to do to prepare for this, which might include a wellbeing toolkit.

8.2. This agreement is subject to English and Welsh Law with the Exclusive Jurisdiction of the Courts of the United Kingdom

I take your privacy extremely seriously and will only use your personal information to administer your file and to provide the services you have requested from me. I follow GDPR guidelines.

You agree and hereby declare that the information provided in the new starter form has been completed to the best of your knowledge and belief.

New clients have been made aware of the scope of services to be provided and agree to the terms in this document and the new client intake form on my website. You, the client agrees to the terms of our agreement. Signing confirms your consent.

Louise Dicks

Founder of Galena Wellbeing

19th October 2024